FAQ

How can I order a product?
Select the product you would like to purchase in the Online Shop, add it to your cart and complete your order at checkout. Once your order has been submitted, you will receive a confirmation by e-mail.
Do I need to create an account?
No. At the moment, you can shop without creating an account.
Can I change my order after submitting it?
If you need to make any changes, please contact us as soon as possible at info@simicekovska.com. If your order has not yet been packed or dispatched, we will do our best to make the requested changes.
What if I have not received an order confirmation?
Please check your spam or promotions folder. If you still cannot find the confirmation, contact us at info@simicekovska.com.

What payment methods do you accept?
We primarily accept online payments through the GoPay payment gateway. The available payment methods will be displayed at checkout.
Do the prices include VAT?
Yes. All prices in the Online Shop include VAT.
What currency are payments made in?
The primary currency of the Online Shop is EUR.
Can I pay by bank transfer?
For standard products purchased through the Online Shop, payments are made online via the payment gateway. Bank transfer or payment by invoice is arranged individually, primarily for original works of art or special requests.

Where do you deliver?
We deliver within Slovakia, to the Czech Republic, to countries within the European Union and to selected countries outside the EU.
When will my order be dispatched?
Orders are normally dispatched within 3–5 business days of receiving payment.
How are prints packaged?
Prints are shipped unframed and securely packaged in their original tube.
Are the prints framed?
No. Prints are supplied unframed.
What should I do if my order arrives damaged?
Please take photographs of the damaged packaging and the product and contact us as soon as possible at info@simicekovska.com. We will assess and resolve the situation individually.
Will I have to pay customs duties or taxes for deliveries outside the EU?
Deliveries outside the EU may be subject to customs duties, taxes or import charges. These charges are borne by the customer unless expressly stated otherwise.

What does “limited edition” mean?
A limited edition means that a print is produced in a restricted number of copies. Once the edition is sold out, we cannot guarantee that it will become available again.
Are the prints signed?
Yes. Limited-edition prints are numbered, signed by the artist and supplied with a certificate.
Will I receive a certificate with my print?
Yes. Each limited-edition print comes with a certificate.
Can the colours differ from the photographs on the website?
Yes, slight variations are possible. Colours may vary depending on your monitor or display settings. However, we make every effort to ensure that our product photographs represent the actual appearance of the artwork as accurately as possible.
What happens if a print sells out after I have placed my order?
With limited editions, a technical or stock discrepancy may occasionally occur. If we are unable to supply the print you ordered, we will contact you and refund your payment.

Can I exchange an item for a different size?
As some collections may be limited, we cannot guarantee size exchanges. If another size is available, we will do our best to find a suitable solution.
What should I do if the size does not fit?
You may exercise your standard right to withdraw from the contract within 14 days. The item must be undamaged, clean and not used beyond what is necessary to try it on.
How should I care for the clothing?
Please follow the care instructions provided on the product or its label. Improper care, such as incorrect washing or ironing, may result in a complaint not being accepted.

Can I return a product?
Yes. If you are a Consumer, you may withdraw from the contract within 14 days of receiving the goods.
Do I need to provide a reason for the return?
No. When exercising your right to withdraw from the contract within 14 days, you do not need to provide a reason.
Who pays the return shipping costs?
If the return is not due to a defect in the product, the customer bears the cost of returning the goods.
Where should I send the returned goods?
Please send the goods to:
MediaBrothers, s. r. o.
Office 142, Vajnorská 142
831 04 Bratislava
We recommend packaging the goods securely to prevent damage during transport.

How can I make a complaint about a product?
Contact us at info@simicekovska.com and provide your order number, a description of the issue and, ideally, photographs showing the defect.
How long does it take to resolve a complaint?
We will resolve the complaint within a reasonable period, no later than 30 days, unless a longer period is justified by objective circumstances.
What if the product is already damaged upon delivery?
Please take photographs of the outer packaging, internal packaging and the product, and contact us as soon as possible. This will help us resolve the situation more quickly.

Can I copy or print a purchased print?
No. Purchasing a print does not grant you the right to copy, print, reproduce or otherwise use the artwork commercially.
Can I use the artwork in an interior visualisation?
If you would like to use the artwork for a personal presentation or a design proposal for a specific interior, please contact us first. We will be happy to agree on an appropriate use of the materials.
Can I request a licence or collaboration?
Yes. If you are interested in licensing, collaboration, using an artwork in a project or in the media, please contact us at info@simicekovska.com.